Last Updated: [September 13, 2021]
This privacy policy (the ” Privacy Policy“) explains Gilbert Insurance Agency, Inc. (“Gilbert Insurance,” “we” or “us”) collect, use, and share information from users of our www.gilbertinsurance.com (the “Site”) and our phone support. The Privacy Policy for the Site does not address information collected by third parties or linked sites.
We do not sell personal information.
Information We Collect
We may collect information from or about you or your devices from various sources described below.
A. Information You Provide to Us.
Registration and Profile Information. If you sign up for notifications or updates through the Site, we ask you for your name, email address, and phone number.
Communications. If you contact us directly, we may receive additional information about you. For example, when you contact us by telephone or email, we will receive your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide. When we send you emails, we may track whether you open them to learn how to deliver a better customer experience and improve our services.
Careers. If you decide that you wish to apply for a job with us, you may submit your contact information and your resume online. We will collect the information you choose to provide on your resume, such as your education and employment experience.
B. Information We Collect When You Use Our Services.
Location Information. When you use the Site, we may infer your general location information (e.g., country, state or zip code) by using your internet protocol (IP) address. It is used to improve the quality of the Site.
Device Information. We receive information about the device and software you use to access the Site, including IP address, web browser type, operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, and push notification tokens. This information is used to improve the quality of the Site.
Usage Information. To help us understand how you use the Site and to help us improve it and our services, we automatically receive information about your interactions with the Site, like the pages or other content you view, and the dates and times of your visits.
Information from Cookies and Similar Technologies. We and third-party partners collect information using cookies, pixel tags, or similar technologies. Our third-party partners, such as analytics partners, may use these technologies to collect information about your online activities over time and across different services. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Site. Please review your web browser’s “Help” file to learn the proper way to modify your cookie settings. Please note that if you delete or choose not to accept cookies, you may not be able to utilize the features of the Site to their fullest potential.
C. Information We Receive from Third Parties.
If you access the Site from third party referral services, we may receive information from such third parties regarding the page or third party service that referred you.
How We Use the Information We Collect
We do not sell personal information. We use the information we collect:
- To provide, maintain, improve, and enhance the Site;
- To personalize your experience on the Site such as by providing tailored content and recommendations;
- To understand and analyze how you use the Site and develop new products, services, features, and functionality;
- To communicate with you, provide you with updates and other information relating to the Site, provide information that you request, respond to comments and questions, and otherwise provide customer support;
- To generate anonymized, aggregate data containing only de-identified, non- personal information that we may use to publish reports or enhance the Site;
- To find and prevent fraud, and respond to trust and safety issues that may arise;
- For compliance purposes, including enforcing our Terms of Service or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency; and
- For other purposes for which we provide specific notice at the time the information is collected.
How We Share the Information We Collect
Vendors and Service Providers. We may share any information we receive with vendors and service providers retained in connection with the provision of the Site.
Marketing. We do not rent, sell, or share information about you with non-affiliated companies for their direct marketing purposes.
Analytics Partners. We use analytics services such as Google Analytics to collect and process certain analytics data. You can learn more about Google’s practices by visiting https://www.google.com/policies/privacy/partners/. To help us understand how you use the Site and to help us improve them, we automatically receive information about your interactions with the Site, like the pages or other content you view, and the dates and times of your visits.
As Required By Law and Similar Disclosures. We may access, preserve, and disclose your information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others’ rights, property, or safety. For the avoidance of doubt, the disclosure of your information may occur if you post any objectionable content on or through the Site.
Merger, Sale, or Other Asset Transfers. We may transfer your information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our assets. The use of your information following any of these events will be governed by the provisions of this Privacy Policy in effect at the time the applicable information was collected.
Consent. We may also disclose your information with your permission.
Your Choices
Marketing Communications. You can unsubscribe from our promotional emails via the link provided in the emails. Even if you opt-out of receiving promotional messages from us, you will continue to receive administrative messages from us.
Do Not Track. There is no accepted standard on how to respond to Do Not Track signals, and we do not respond to such signals.
Third Parties The Site may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the privacy practices of these third parties. Please be aware that this Privacy Policy does not apply to your activities on these third party services or any information you disclose to these third parties. We encourage you to read their privacy policies before providing any information to them.
Security We take privacy and security seriously. We have implemented a number of measures designed to help protect your information, including various physical and electronic safeguards. We conduct vulnerability scans, penetration testing, and security risk assessments on a periodic basis. Our personnel also receive privacy and security training at onboarding and annually.
Children’s Privacy We do not knowingly collect, maintain, or use personal information from children under 13 years of age, and no part of the Site are directed to children. If you learn that a child has provided us with personal information in violation of this Privacy Policy, then you may alert us at info@gilbertinsurace.com.
Changes to this Privacy Policy We will post any adjustments to the Privacy Policy on this page, and the revised version will be effective when it is posted. If we materially change the ways in which we use or share personal information previously collected from you through the Site, we will notify you through the Site, by email, or other communication.
Contact Information If you have any questions, comments, or concerns about our processing activities, please email us at info@gilbertinsurace.com or write to us at 137 Main Street, Reading, MA 01867.