Client Support Specialist

Job Type: Full-time

Location: Medford, MA

We are seeking a Client Support Specialist in our Medford office.

Ideal applicants will have a P&C license, but it is not required.

In 1974, Malcolm King, Sr. founded King Insurance Partners based on his life’s guiding philosophy: Do all the good you can, in all the ways you can, for all the people you can, in every place you can, at all the times you can, as long as you can. To this day, that remains our core focus and mission.

Requirements

  • Become familiar with company insurance products.
  • Answering calls and responding to customer inquiries.
  • Accessing customer accounts and policy schedules.
  • Processing payments, simple endorsements such as address changes, pulling documents.
  • Providing customers with detailed information about policies and products.
  • Liaison between agents, carriers, and customers.
  • Identifying accounts for upsell or cross sell potential and forwarding customers to sales agents when a policy needs to be initiated or upgraded.
  • Typing up complaint reports.
  • Managing the customer complaint database.
  • Scanning and attaching files when necessary.

All other duties as assigned.

  • Knowledge, Skills and Abilities (KSA):
  • Friendly and professional demeanor.
  • Excellent communication and interpersonal skills.
  • Basic computer skills and knowledge of database software.
  • High-level typing skills.
  • Advanced knowledge of telephone and call forwarding systems.
  • Ability to remain calm in stressful situations.
  • Ability to explain detailed policy concepts in a simple way.
  • Personal and/or commercial lines insurance lines knowledge.

Required:

  • High school diploma or GED.
  • 3+ years of customer service experience.
  • Previous experience working as a customer service representative.

What We Offer:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) with employer match
  • Short-Term Disability (employer paid)
  • Long-Term Disability (employer paid)
  • Life Insurance
  • Employee Assistance Program
  • Generous PTO Policy
  • Tuition Reimbursement
  • Employee Referral Program
  • Growth and advancement opportunities

Equal Opportunity Employer

King Risk Partners, LLC is proud to be an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Awards and Recognition:

  • King Insurance Partners has been recognized as a top 100 US Insurance Broker.
  • Top Performing Best Practices Agency in the nation, by revenue size.

Join us in making a difference in the insurance industry.

Apply Now